Frequently Asked Questions
Gold Roast Coffee
Are there any additives or fillers in the coffee?
All our Gold Roast Coffee is 100% organic coffee. There are no additives and there are no fillers used.
How should I store the coffee?
For the best results, you should store the coffee in an air tight container in a cool, dry and dark place. It is not necessary to store the coffee in the refrigerator or freezer, but it will not harm it to do so.
Should I buy whole bean or ground coffee?
I would suggest that you have us grind the coffee for you. The roasting process that the beans go through leaves them very, very hard and this makes is almost impossible for a normal household grinder to grind the beans.We have also done tests on the ground coffee and have found that it loses none of its prime elements, even after being stored for up to eight months. Buying the coffee already ground doesn’t cost any more and is one less thing to worry about.
Why doesn't it look like regular coffee?
The difference between regular drinking coffee and our Gold Roast Coffee is the countries the coffee beans come from and the roasting process. We blend over 7 different beans and use a special infusion process that optimizes the prime elements in the coffee that produce an enhanced blend made with ONLY enema use in mind.
Why does the coffee sometimes turn green?
Coffee beans, before they are roasted are naturally green in color. Because of the very different method of processing the coffee, we do not burn out all of that green color. The dark color of normally roasted beans is caused by the beans being burnt, that, of course, also burns out much of the very things we are looking for in a good enema coffee.
How do I prepare a coffee enema?
The following is a basic coffee enema recipe. If you are following a certain program or are the care of a coach or Doctor that recommends a different recipe please be sure to follow the directions you’ve been given by your coach or Doctor. In a non-aluminum pot or saucepan:- empty 4 cups of filtered or distilled water
– 3 rounded tablespoons of organic coffee (finely ground), not instant
Stir the coffee to make sure all is mixed in the water, then bring to a boil and boil for 3 to 5 minutes, stirring occasionally.
Reduce heat and cover pot or saucepan with lid and let simmer for 15 to 20 minutes.
Remove from stove element and let coffee cool down to room temperature.
Strain coffee through a fine sieve* to remove as many coffee grinds as possible.
Because of the boiling process, some of the water may have evaporated, add plain filtered water or distilled water to the coffee to bring it up to 4 full cups.
*Please avoid using a paper or cloth filter to strain your coffee as it removes much more than the grounds, much of the prime elements such as Cafestol will be lost by
using cloth or paper.
Shipping and Orders
Can I order coffee over the phone?
Absolutely, you can call us to order at 1-905-665-3344 or Toll Free at 1-866-266-4066or Fax us at 1-905-665-2357. Please have your Visa or Mastercard ready.
How will I receive my order?
S.A.Wilson’s uses UPS to ship orders. Please include the physical shipping address, contact telephone number, email and any apartment buzzer codes or delivery details with your order. This will help to ensure accurate and efficient delivery.
How can I track my order?
You will receive a UPS tracking number by email once your order has shipped. Please visit UPS.com and enter your tracking number to view its progress.
When can I expect my order to arrive?
When your order will arrive depends on your location. Generally standard shipping will take 3 to 7 business days. This is a guideline however and with standard shipping there are no guarantees in regards to delivery times.
What do I do if my order is lost?
Orders that have been reported delayed and have not been delivered after 10 business days are considered lost. Please let us know and we will contact UPS and start an investigation into your missing order.
How are shipping rates calculated?
Shipping cost is determined by weight and location. S.A. Wilson’s adheres to the pricing structure and shipping policies set by UPS.
What if my tracking number is invalid?
When you receive your email indicating that your order has shipped, you will occasionally need to wait until the following day to track your order. Until your order has been scanned and is in transit you may not be unable to track your order. If after 24 hours from receiving your tracking number you are still unable to view your orders progress, please contact us and we will look into it for you.
What do I do if my order is delayed?
Please contact us if your order has not arrived after 7 business days from the shipping date. Our customer service team can help to find out what may be causing the delay and correct the issue.
An Investigation has been opened to locate my order. What do I do now?
We ask that customers reply to any phone calls or emails that you receive from UPS. It is a good idea to check your junk folder for missed emails during an investigation as well. UPS will conduct a follow up with you to determine whether or not your order can be located. An investigation can take up to 15 business days and failing to reply or replying late may result in a closed investigation. Once a resolution has been reached, we will contact you to update you on the status of your order. Orders that are concluded lost due to a shipping error will be reshipped or refunded. S.A. Wilson’s is not responsible for errors incurred by the customer when ordering.
Please contact us directly with your shipping questions and concerns. Our customer service team is here to help you and will communicate with UPS on your behalf.
Refund & Return Policy
Books and enema equipment are not returnable or refundable. All other items may be returned for a full refund within (60) sixty days from the date of purchase, less shipping and handling charges. All items must be returned in the original packaging and in a saleable condition.We are not responsible for items that are damaged while being returned. All items will be inspected upon receipt to insure the items are in good condition. If the returned items are not in the condition as described above no refund will be offered.